Outage in PBS Public

MVault Merge Tool Temporarily Disabled

Resolved Minor
April 28, 2025 - Started 8 days ago - Lasted 2 days
Official incident page

Need to monitor PBS Public outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including PBS Public, and never miss an outage again.
Start Free Trial

Outage Details

This morning we identified a bug in the new MVault merge tool which could cause the incorrect TVault billing tab to be attached in cases where both merged records have a TVault billing tab. Out of an abundance of caution and avoid any errors in merged Mvault records we have temporarily disabled the merge tool for the next 48 hours while we fix this issue. All other functions of MVault remain fully functional and member access should not be affected. For any questions, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new .
Components affected
PBS Public MVault Console
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 04/30/2025 03:45PM

This issue has been resolved and the Merge Tool has been re-enabled. If you see any further issues when using the Merge Tool, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new so that we can investigate.

IDENTIFIED 8 days ago - at 04/28/2025 05:23PM

This morning we identified a bug in the new MVault merge tool which could cause the incorrect TVault billing tab to be attached in cases where both merged records have a TVault billing tab.

Out of an abundance of caution and avoid any errors in merged Mvault records we have temporarily disabled the merge tool for the next 48 hours while we fix this issue. All other functions of MVault remain fully functional and member access should not be affected.

For any questions, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new .

Be the first to know when PBS Public and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4000 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook