Outage in PBS Public

MVault Merge Tool Temporarily Disabled

Resolved Minor
April 28, 2025 - Started about 1 month ago - Lasted 2 days
Official incident page

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Outage Details

This morning we identified a bug in the new MVault merge tool which could cause the incorrect TVault billing tab to be attached in cases where both merged records have a TVault billing tab. Out of an abundance of caution and avoid any errors in merged Mvault records we have temporarily disabled the merge tool for the next 48 hours while we fix this issue. All other functions of MVault remain fully functional and member access should not be affected. For any questions, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new .
Components affected
PBS Public MVault Console
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/30/2025 03:45PM

This issue has been resolved and the Merge Tool has been re-enabled. If you see any further issues when using the Merge Tool, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new so that we can investigate.

IDENTIFIED about 1 month ago - at 04/28/2025 05:23PM

This morning we identified a bug in the new MVault merge tool which could cause the incorrect TVault billing tab to be attached in cases where both merged records have a TVault billing tab.

Out of an abundance of caution and avoid any errors in merged Mvault records we have temporarily disabled the merge tool for the next 48 hours while we fix this issue. All other functions of MVault remain fully functional and member access should not be affected.

For any questions, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new .

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