Outage in PDQ

MFA texts are slow to send

Resolved Minor
September 29, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

Users using text messages for MFA may receive texts very delayed. This appears to be for users on Tmobile or Altice networks
Components affected
PDQ Auth

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/29/2025 06:58PM

This incident has been resolved.

MONITORING about 1 month ago - at 09/29/2025 04:42PM

We are seeing messages come through regularly now.

INVESTIGATING about 1 month ago - at 09/29/2025 03:52PM

Users using text messages for MFA may receive texts very delayed. This appears to be for users on Tmobile or Altice networks

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