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Outage in PDQ

Verification emails not being received for anyone with Outlook

Resolved Major
January 22, 2026 - Started 3 months ago - Lasted about 17 hours
Official incident page

Incident Report

Verification emails are not being sent. Correction: verification emails are being sent, but anyone with Outlook will not receive them. See https://status.cloud.microsoft/m365/
Components affected
PDQ Auth

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/23/2026 02:06PM

Microsoft reports that this issue has been resolved.

IDENTIFIED 3 months ago - at 01/22/2026 09:07PM

Update: this appears to affect anyone who uses Outlook.
https://status.cloud.microsoft/

IDENTIFIED 3 months ago - at 01/22/2026 09:04PM

Verification emails are not being sent. Correction: verification emails are being sent, but anyone with Outlook will not receive them. See https://status.cloud.microsoft/m365/

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