Outage in Peach Payments

Performance Alert

Resolved Minor
July 19, 2024 - Started 5 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently experiencing connectivity issues that are causing service disruption to some of our customers Our Technical Teams are engaged and are working on priority to resolve this issue. A further update will be shared within the next 1 hour or once the issue is resolved. Please reach out to support@peachpayments.com for any further queries.
Components affected
Peach Payments Tyme bank card acquiring Peach Payments Issuing systems for Card processing Peach Payments Peach card processing platform Peach Payments Checkout Peach Payments Absa card acquiring Peach Payments Card portal (BIP) Peach Payments Nedbank card acquiring Peach Payments Peach card acquiring Peach Payments FNB card acquiring
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/19/2024 11:34AM

Services have been fully restored. If you encounter any lingering issues, please reach out to support@peachpayments.com and provide the necessary details for further investigation. Thank you.

IDENTIFIED 5 months ago - at 07/19/2024 09:41AM

We suspect that the issue is being caused by a wide scale vendor issue which has resulted in the servers being unavailable. The Teams are working to disable the impacted service to mitigate the issue.

We are actively working to restore services for affected customers. We have successfully reinstated several services and are making steady progress. We will provide an additional update as soon as full functionality has been re-established. Thank you

INVESTIGATING 5 months ago - at 07/19/2024 07:19AM

We are currently experiencing connectivity issues that are causing service disruption to some of our customers

Our Technical Teams are engaged and are working on priority to resolve this issue.

A further update will be shared within the next 1 hour or once the issue is resolved. Please reach out to support@peachpayments.com for any further queries.

Latest Peach Payments outages

Payments API getStatus endpoint intermittently experiencing degraded performance - 20 days ago
Intermittent Transaction Failures on Standard Bank Cards - 20 days ago
WhatsApp messages not being sent for Payment Links - 25 days ago
Scan to Pay OTP SMS Delivery - about 1 month ago
In-store card processing - Transaction failures - about 1 month ago

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