Outage in Peach Payments

Card Transaction Failures (Absa Acquiring only)

Resolved Major
September 10, 2024 - Started 4 months ago - Lasted about 12 hours
Official incident page

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Outage Details

We have observed degraded performance for card transaction processing. We have raised the issue to the relevant stakeholders and they are currently investigating. If you have any questions or concerns, please contact support@peachpayments.com or your account manager.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/11/2024 02:24AM

This incident has been resolved, all services are fully operational. RCA to follow.

INVESTIGATING 4 months ago - at 09/10/2024 07:34PM

Our downstream partners continue to investigate a cause for degraded performance.

We have implemented changes to assist merchants where available alternatives are possible.

A reminder that our processing for other acquirers; is still fully operational.

INVESTIGATING 4 months ago - at 09/10/2024 03:48PM

We are still in a triage with the various parties and this is receiving the highest priority.

If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Kindly note, all other acquiring via Peach Payment is stable and operating as per normal.

INVESTIGATING 4 months ago - at 09/10/2024 02:42PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 09/10/2024 02:41PM

We are in a triage with the various parties and this is at the highest priority.

If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

Kindly note, all other acquiring via Peach Payment is stable and operating as per normal.

INVESTIGATING 4 months ago - at 09/10/2024 02:06PM

We have observed degraded performance for card transaction processing. We have raised the issue to the relevant stakeholders and they are currently investigating.

If you have any questions or concerns, please contact support@peachpayments.com or your account manager.

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