Outage in Peach Payments

Call Centre Service Disruption

Resolved Minor

May 20, 2026 - Started 9 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing issues with our call centre lines, which may prevent callers from reaching our support team via phone. Please note that this issue only affects inbound and outbound calls. Our support email channel remains fully operational, and merchants can continue to reach us at support@peachpayments.com. Our team is actively investigating the issue and working to restore full call functionality as soon as possible. We apologise for the inconvenience and appreciate your patience.

Components affected

Peach Payments Phone Support

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED 9 days ago - at 05/20/2026 01:47PM

This incident has been resolved.

INVESTIGATING 9 days ago - at 05/20/2026 12:46PM

We are currently experiencing issues with our call centre lines, which may prevent callers from reaching our support team via phone.

Please note that this issue only affects inbound and outbound calls. Our support email channel remains fully operational, and merchants can continue to reach us at support@peachpayments.com.

Our team is actively investigating the issue and working to restore full call functionality as soon as possible.

We apologise for the inconvenience and appreciate your patience.

Latest Peach Payments outages

Intermittent transaction failures experienced on card payments - 5 days ago

Apple Pay – Degraded Performance on Checkout Integrations - 11 days ago

Capitec Pay | Downtime - 14 days ago

Peach In-store Degraded Performance - 30 days ago

Sandbox Environment: Transaction Display Lag - about 1 month ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook