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Outage in Pencil

Elevated Error Rate on Runway Models:

Resolved Minor
April 16, 2026 - Started about 1 month ago - Lasted 1 day
Official incident page

Incident Report

We’re seeing increased errors with Runway models due to an upstream issue. You may experience intermittent failures or slow performance. We recommend switching to another provider while we work with Runway to restore normal service.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/17/2026 01:23PM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 04/16/2026 12:56PM

We’re seeing increased errors with Runway models due to an upstream issue. You may experience intermittent failures or slow performance. We recommend switching to another provider while we work with Runway to restore normal service.

Latest Pencil outages

3P Agent Tool Connectivity Issues - about 21 hours ago
Incident Update - about 1 month ago

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