Outage in Penneo
Sandbox Environment: QES Signing & Document Finalisation Issues
Resolved MinorIncident Report
We are investigating an ongoing issue in the Sandbox environment impacting Penneo QES signing and document finalisation, active since Friday, September 25.
Impact: Signing attempts using Penneo QES are currently failing, and document finalisation is failing across all signature types.
Unaffected: Signing via AdES, itsme QES, and SES continues to function as expected.
Our team is actively working to resolve the issue and will provide updates as new information becomes available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 09/28/2026 09:02AM
This incident has been resolved.
INVESTIGATING
4 days ago - at 09/28/2026 08:00AM
We are investigating an ongoing issue in the Sandbox environment impacting Penneo QES signing and document finalisation, active since Friday, September 25.
Impact: Signing attempts using Penneo QES are currently failing, and document finalisation is failing across all signature types.
Unaffected: Signing via AdES, itsme QES, and SES continues to function as expected.
Our team is actively working to resolve the issue and will provide updates as new information becomes available.
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