Outage in PeopleGrove

Delayed data

Resolved Minor
September 24, 2020 - Started about 5 years ago - Lasted over 1 year
Official incident page

Incident Report

We have identified an issue with the application which is causing certain data to be delayed. All data is being queued and will be populated within the next few hours. The following admin-facing tools are experiencing delays in displaying data: - Explore Users - All email statistics (such as opens and clicks) - Update History API We apologize for the inconvenience and thank you for your patience.

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Latest Updates ( sorted recent to last )
RESOLVED about 5 years ago - at 09/25/2020 04:37AM

All data queues have been processed all tools are now operating normally.

IDENTIFIED about 5 years ago - at 09/24/2020 09:19PM

We are continuing to work through the backlog of delayed events, and expect all data to be updated by later tonight US Pacific time.

Again, this incident is only affecting the following admin tools:
- Explore Users
- All email statistics (such as opens and clicks)
- Update History API

For the above tools, no data has been lost, but processing has been delayed.

All other tools are fully functional for all users and we are not seeing any degraded performance.

We apologize for the inconvenience and thank you for your patience.

IDENTIFIED about 5 years ago - at 09/24/2020 04:43PM

We have identified an issue with the application which is causing certain data to be delayed. All data is being queued and will be populated within the next few hours.

The following admin-facing tools are experiencing delays in displaying data:
- Explore Users
- All email statistics (such as opens and clicks)
- Update History API

We apologize for the inconvenience and thank you for your patience.

Latest PeopleGrove outages

Degraded site performance - about 3 years ago
Issues accessing sites - over 3 years ago
Partially degraded performance - over 3 years ago
Issues accessing sites - almost 4 years ago
Slow site performance - about 4 years ago

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