Outage in Pepperi

Amazon Web Services (AWS) Connectivity Issues affecting Pepperi

Resolved Major

October 31, 2021 - Started over 4 years ago - Lasted about 7 hours
Official incident page

Incident Report

Amazon Web Services (AWS) are having connectivity issues in their Oregon data center at the moment. We regret to inform you that this is affecting Pepperi services. Pepperi may currently only be used offline on mobile devices. We apologize for this inconvenience and we will update you once AWS resolves the issue.

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Latest Updates ( sorted recent to last )

RESOLVED over 4 years ago - at 10/31/2021 12:03PM

All Pepperi platforms (WebApp and Mobile) are stable and back to normal.

MONITORING over 4 years ago - at 10/31/2021 10:58AM

Customers are suffering from slowness in Pepperi WebApp and mobile.
We are working to fix the issue.

MONITORING over 4 years ago - at 10/31/2021 09:37AM

AWS has updated that between October 30 22:50 PM UTC and October 31 08:51 AM UTC they experienced degraded performance for a small number of EBS volumes in a single Availability Zone (usw2-az2) in the US-WEST-2 Region. The issue has been resolved and the service is operating normally.

Pepperi is back online.

Customers may experience lag for a short while due to increased incoming traffic after the downtime.

IDENTIFIED over 4 years ago - at 10/31/2021 07:57AM

AWS has identified a failed network device causing degraded performance for a small number of EBS volumes in a single Availability Zone (usw2-az2) in the US-WEST-2 Region. They are continuing to work towards resolution.

IDENTIFIED over 4 years ago - at 10/31/2021 07:00AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 4 years ago - at 10/31/2021 06:58AM

AWS engineers are working on a resolution.

INVESTIGATING over 4 years ago - at 10/31/2021 06:57AM

Amazon Web Services (AWS) support has confirmed degraded performance and connectivity of several EBS volumes in US-West-2 Region, which affect Pepperi services.
We will keep you updated.

INVESTIGATING over 4 years ago - at 10/31/2021 06:52AM

Amazon Web Services (AWS) are having connectivity issues in their Oregon data center at the moment. We regret to inform you that this is affecting Pepperi services.
Pepperi may currently only be used offline on mobile devices.
We apologize for this inconvenience and we will update you once AWS resolves the issue.

Latest Pepperi outages

Amazon Web Services (AWS) Connectivity Issues affecting Pepperi - over 3 years ago

Amazon Web Services (AWS) Connectivity Issues affecting Pepperi - about 4 years ago

ERP integration upload - slowdown - about 6 years ago

Order export slow down - over 6 years ago

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