Outage in Personio

Partial service disruption - Time Tracking

Resolved Major
March 14, 2025 - Started about 1 month ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating an issue affecting the Time Tracking feature, which may impact tracked times and overtime balances. Our team is working to identify the root cause and and will provide updates as soon as possible. Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/15/2025 10:43AM

All data has been completely restored and overtime and deficit hours have been recalculated.

MONITORING about 1 month ago - at 03/14/2025 02:51PM

Some parts of the issue have been fully resolved, but work is still ongoing to restore missing attendance data.

- Attendance periods related to integrations have been restored.
- Overtime and deficit hours have been recalculated.

Our team is continuing to address the remaining impact, and we will provide further updates as progress is made.

Thank you for your patience!

IDENTIFIED about 1 month ago - at 03/14/2025 01:21PM

We are still working on restoring all affected data and fully resolving the issue. Our team is making progress, and we will provide further updates as soon as possible.

Thank you for your patience!

IDENTIFIED about 1 month ago - at 03/14/2025 12:17PM

We have identified the issue and are actively working on restoring affected data.

Current progress:
- Incorrect clock-out related attendance periods have been restored
- Overtime balances are being recalculated
- Attendance data related to integrations is being restored

We will provide further updates as the recovery progresses. Thank you for your patience!

INVESTIGATING about 1 month ago - at 03/14/2025 08:32AM

We are currently investigating an issue affecting the Time Tracking feature, which may impact tracked times and overtime balances. Our team is working to identify the root cause and and will provide updates as soon as possible.

Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution.

We will keep you posted with the latest information on this page and apologize for the inconveniences.

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