Outage in Personio
Partial service disruption
Resolved MinorIncident Report
Summary AI Generated
Personio experienced a prolonged partial disruption lasting approximately 7 days, affecting eAU (electronic sick note) functionality for DATEV customers, where certificates appeared as failed or not received despite being present. The issue originated on DATEV's end, with Personio's systems otherwise remaining stable throughout. The incident was closed with monitoring via an in-app banner, as DATEV had not yet delivered a fix at the time of resolution.
We are continuing to experience issues with eAU for DATEV customers:
- eAUs might be displayed as failed or not received, even though they are present
Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are currently still waiting for DATEV to address the issue on their end.
We will keep you posted with the latest information on this page and apologize for the inconveniences.
Components affected
Personio System Verfügbarkeit (System availability)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 07/06/2026 07:13AM
DATEV has not addressed the issue, yet. We are monitoring the situation and are still waiting for DATEV's fix. An in-app banner will keep you informed about the progression of this issue.
INVESTIGATING
16 days ago - at 07/03/2026 02:48PM
We continue to wait for DATEV to address the issue.
INVESTIGATING
18 days ago - at 07/01/2026 06:31AM
We are still waiting for DATEV to address the issue on their end.
INVESTIGATING
20 days ago - at 06/29/2026 08:44AM
We are continuing to wait for DATEV to address the issue.
INVESTIGATING
20 days ago - at 06/29/2026 08:41AM
We are continuing to experience issues with eAU for DATEV customers:
- eAUs might be displayed as failed or not received, even though they are present
Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are currently still waiting for DATEV to address the issue on their end.
We will keep you posted with the latest information on this page and apologize for the inconveniences.
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