Outage in Personio
Partial service disruption
Resolved MinorIncident Report
Summary AI Generated
Personio's document management was affected by a bug causing signature requests initiated on June 24th to incorrectly display a "cancelled" status, preventing internal signers from completing their signatures. The issue lasted approximately 2.9 hours, with the rest of the platform remaining fully operational throughout. A fix was implemented and the incident was resolved, restoring correct status display and signing functionality.
We are currently experiencing some issues with our documents management. The following features are affected:
- For signatures requested on 24th of June: the request incorrectly shows a status of "cancelled" and internal signers are not able to sign the document.
[If the request is urgent]
We advise to delete the document and restart the whole process.
[If the request is not urgent]
We advise to wait while we fix it. After the fix, the status will be showing the correctly again and internal signers will be able to sign again.
Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution.
We will keep you posted with the latest information on this page and apologize for the inconveniences.
Components affected
Personio System Verfügbarkeit (System availability)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 06/29/2026 04:33PM
This incident has been resolved.
IDENTIFIED
20 days ago - at 06/29/2026 01:57PM
We are continuing to work on a fix for this issue.
IDENTIFIED
20 days ago - at 06/29/2026 01:48PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
20 days ago - at 06/29/2026 01:45PM
We are currently experiencing some issues with our documents management. The following features are affected:
- For signatures requested on 24th of June: the request incorrectly shows a status of "cancelled" and internal signers are not able to sign the document.
[If the request is urgent]
We advise to delete the document and restart the whole process.
[If the request is not urgent]
We advise to wait while we fix it. After the fix, the status will be showing the correctly again and internal signers will be able to sign again.
Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution.
We will keep you posted with the latest information on this page and apologize for the inconveniences.
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