Outage in Personio
Partial service disruption
Resolved MinorIncident Report
Summary AI Generated
Personio's Recruiting App experienced a 22-hour disruption where inbound applicant messages were not being received, caused by a technical issue with email partner Mailjet. The rest of the Personio platform remained unaffected throughout the incident. Mailjet resolved the issue on their end, and the fix was confirmed fully working on July 14, 2026, though messages lost during the impact period were investigated separately.
We are currently experiencing some issues with the Recruiting App. The following features are affected:
- Inbound applicant messages may not be received due to a technical issue with our partner Mailjet
Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution.
We will keep you posted with the latest information on this page and apologize for the inconveniences.
Components affected
Personio System Verfügbarkeit (System availability)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 07/14/2026 07:07AM
The fix implemented by Mailjet is working as expected and the issue is fully resolved. We apologize for any inconvenience this may have caused. Thanks for your understanding!
MONITORING
6 days ago - at 07/13/2026 02:52PM
Mailjet has resolved the issue on their end. New inbound applicant messages should be received again. We are continuing to investigate the messages which were not received during the impact period.
MONITORING
6 days ago - at 07/13/2026 11:15AM
A fix has been implemented. Our engineers are monitoring the systems to ensure the issues is fully resolved.
INVESTIGATING
6 days ago - at 07/13/2026 08:58AM
We are currently experiencing some issues with the Recruiting App. The following features are affected:
- Inbound applicant messages may not be received due to a technical issue with our partner Mailjet
Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution.
We will keep you posted with the latest information on this page and apologize for the inconveniences.
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