Outage in PEXA

NAB Payment File Response Issue

Resolved Minor

April 30, 2026 - Started 19 days ago - Lasted about 1 hour
Official incident page

Incident Report

We’re aware of a payment file response issue currently impacting National Australia Bank (NAB) and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with NAB to resolve this issue. We apologise for the inconvenience this has caused you and your customers. Please note this is not a PEXA issue We appreciate your patience and will provide you with an update within the hour.

Components affected

PEXA Financial Settlement Services

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Latest Updates ( sorted recent to last )

RESOLVED 19 days ago - at 04/30/2026 07:58AM

NAB has resolved the payment file response issue. Please note, this was not an issue on PEXA's side.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and your customers.

INVESTIGATING 19 days ago - at 04/30/2026 07:20AM

We’re aware of a payment file response issue currently impacting National Australia Bank (NAB) and their transactions.

If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.

We’re actively working with NAB to resolve this issue.

We apologise for the inconvenience this has caused you and your customers.

Please note this is not a PEXA issue

We appreciate your patience and will provide you with an update within the hour.

Latest PEXA outages

Signing Issue - 6 days ago

Service Issue - ANZ Payment File Response - 7 days ago

Service Issue - VIC - 21 days ago

Service Issue - Payment File Response - about 1 month ago

Service Issue - QLD - about 1 month ago

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