Outage in PEXA
Service Issue - Bank Of Queensland Disbursement Payment Delay.
Resolved MinorIncident Report
We’re aware of a payment file response issue currently impacting Bank Of Queensland and their transactions.
Some Bank of Queensland (BOQ) disbursements may still be processing, despite workspace showing as “Completed and Disbursed” before BOQ has finished processing payments.
In these cases funds may not yet have been received despite the completed status.
Bank Of Queensland is actively working to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
We appreciate your patience and will provide you with an update within the hour.
Please be advised this is not a PEXA Issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 10/12/2026 07:46AM
Bank of Queensland has resolved the payment file response issue. Please note, this was not an issue on PEXA's side.
Some Bank of Queensland (BOQ) disbursements may still be processing, despite workspace showing as “Completed and Disbursed” before BOQ has finished processing payments.
In these cases funds may not yet have been received despite the completed status.
Bank Of Queensland is actively working to have these payments completed shortly.
We’re sorry for the inconvenience this has caused you and your customers.
IDENTIFIED
1 day ago - at 10/12/2026 06:44AM
We’re aware of a payment file response issue currently impacting Bank Of Queensland and their transactions.
Some Bank of Queensland (BOQ) disbursements may still be processing, despite workspace showing as “Completed and Disbursed” before BOQ has finished processing payments.
In these cases funds may not yet have been received despite the completed status.
Bank Of Queensland is actively working to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
We appreciate your patience and will provide you with an update within the hour.
Please be advised this is not a PEXA Issue.
IDENTIFIED
1 day ago - at 10/12/2026 05:40AM
We’re aware of a payment file response issue currently impacting Bank Of Queensland and their transactions.
Some Bank of Queensland (BOQ) disbursements may still be processing, despite workspace showing as “Completed and Disbursed” before BOQ has finished processing payments.
In these cases funds may not yet have been received despite the completed status.
Bank Of Queensland is actively working to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
We appreciate your patience and will provide you with an update within the hour.
Please be advised this is not a PEXA Issue.
IDENTIFIED
1 day ago - at 10/12/2026 04:43AM
We’re aware of a payment file response issue currently impacting Bank Of Queensland and their transactions.
Some Bank of Queensland (BOQ) disbursements may still be processing, despite workspace showing as “Completed and Disbursed” before BOQ has finished processing payments.
In these cases funds may not yet have been received despite the completed status.
Bank Of Queensland is actively working to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
We appreciate your patience and will provide you with an update within the hour.
Please be advised this is not a PEXA Issue.
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