Outage in Phocas Software
Increased Error Rates In Sync and Connectors
Resolved Minor
October 16, 2024 - Started over 1 year ago
- Lasted about 7 hours
Incident Report
We are currently investigating increased error rates in our Sync u0026 Connector processing.Our cloud provider has identified the problem and are working on a fix.Built-in retry functionality is currently helping mitigate the issue.We will continue to monitor and will update when full service is restored.
Components affected
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Latest Updates ( sorted recent to last )
IDENTIFIED
over 1 year ago - at 10/16/2024 09:20PM
We are currently investigating increased error rates in our Sync u0026 Connector processing.Our cloud provider has identified the problem and are working on a fix.Built-in retry functionality is currently helping mitigate the issue.We will continue to monitor and will update when full service is restored.
IDENTIFIED
over 1 year ago - at 10/16/2024 10:08PM
We are continuing to work on a fix for this incident.
MONITORING
over 1 year ago - at 10/16/2024 11:09PM
We are beginning to see initial signs of recovery for the increased error rates.
MONITORING
over 1 year ago - at 10/17/2024 12:48AM
We are continuing to monitor error rates, work is ongoing to fully close out the issue. We are not seeing any impact to customer sync or connectors.
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