iOS app not opening

Hello team,

A mandatory update for Phonecheck3 has been pushed (3.12.6batch2) and must be accepted on all stations. This update is required in order to continue processing iOS devices.

Due to recent changes from Apple, older versions of Phonecheck3 will no longer function reliably. Updating ensures the iOS app remains operational and prevents processing disruptions.

Please ensure you update all stations as soon as possible. Our team will continue to monitor and assist with any issues that may arise.

Thank you for your cooperation.

We are continuing to monitor for any further issues.

We’re currently experiencing an issue where the Phonecheck iOS app may not open for some users. This is due to recent changes made by Apple that place new limits on certain connection requests our app relies on. These limits can temporarily disrupt access.

Our development team is already implementing an update to ensure our app fully adapts to Apple’s new requirements. This update will be released on Monday as an over-the-air (OTA) update.

Until then, we’re making temporary adjustments on our systems throughout the day to keep the app accessible. If the app becomes unresponsive, restarting Phonecheck after we’ve applied these changes should allow you to continue processing.

We truly appreciate your understanding as we work to quickly bring you a permanent solution.