Degraded Performance of Phrase Orchestrator (EU) Workflow Engine component between August 12, 2025 05:45 PM CEST and August 13, 2025 07:38 PM CEST

This incident has been resolved. Previously untriggered Orchestrator workflows in the queue have been processed and executed as expected.

The engineers have resolved the issue causing Orchestrator workflows to remain “stuck”.
Previously untriggered workflows are now beginning to reprocess and should execute as expected.

Please note that while workflows are no longer stuck, the processing queue will take some time to work through the backlog. As a result, your workflow may not run immediately and could take several hours to complete. Thank you very much for your patience.

On August 12, 2025 5:45 PM CEST we began experiencing delays in the execution of Orchestrator workflows hosted in the EU Data Center. Our engineers are currently investigating the root cause. We apologize for any inconvenience this may have caused.