Outage in Phrase
Degraded Performance of Phrase Analytics (TMS) and Phrase Data since May 4, 2026
Minor
May 21, 2026 - Started 13 days ago
Official incident page
Official incident page
Incident Report
We are investigating an issue affecting Phrase Analytics (TMS) and Phrase Data since May 4, 2026.
Customers may see missing or incorrect analytics metrics for some jobs. Specifically:
Processed words may be missing for jobs with Chinese, Japanese, or Korean (CJK) as the source language.
Characters, completed words, confirmed words, and locked words may be missing for jobs across all language combinations.
We are continuing to investigate and will share further updates as soon as possible.
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Latest Updates ( sorted recent to last )
MONITORING
12 days ago - at 05/22/2026 11:08AM
We have identified and fixed the root cause. Analytics data should be flowing again for most projects starting today (22 May). We are working on re-ingesting the missing data for the period of 4–21 May, and will share progress updates until that's complete.
INVESTIGATING
13 days ago - at 05/21/2026 01:10PM
We are continuing to investigate this issue.
INVESTIGATING
13 days ago - at 05/21/2026 09:42AM
We are investigating an issue affecting Phrase Analytics (TMS) and Phrase Data since May 4, 2026.
Customers may see missing or incorrect analytics metrics for some jobs. Specifically:
Processed words may be missing for jobs with Chinese, Japanese, or Korean (CJK) as the source language.
Characters, completed words, confirmed words, and locked words may be missing for jobs across all language combinations.
We are continuing to investigate and will share further updates as soon as possible.
Latest Phrase outages
Degraded Performance of Phrase Orchestrator (EU) Workflow Engine between February 05, 05:38 PM CEST and February 05, 08:13 PM CEST - 4 months ago
Performance Disruption of Phrase TMS CAT Web Editor and Project Management (EU) on January 29, 2026 5 PM CEST - 4 months ago
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