Outage in Piano Software

[Piano Analytics] Delays for some scheduled reports

Resolved Major

March 03, 2025 - Started 12 months ago - Lasted about 11 hours
Official incident page

Incident Report

We are currently experiencing delays in the generation of some Dashboard exports. Our technical teams are working to resolve this issue so that these exports may be sent as soon as possible. We apologise for any inconvenience caused.

Affected customers - All customers

Components affected

Piano Software Piano Analytics Exports - Delta

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 03/03/2025 08:01PM

The issue has been resolved and all exports have been sent.

IDENTIFIED 12 months ago - at 03/03/2025 02:25PM

We have fixed the issue. We are now working on sending exports.

INVESTIGATING 12 months ago - at 03/03/2025 08:39AM

We are currently experiencing delays in the generation of some Dashboard exports.
Our technical teams are working to resolve this issue so that these exports may be sent as soon as possible.
We apologise for any inconvenience caused.

Affected customers - All customers

Latest Piano Software outages

[Piano Analytics] Incident supported by the on-call team - 5 days ago

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