Outage in Piano Software

[Piano Analytics] Delays for some scheduled reports

Resolved Major
March 03, 2025 - Started 9 days ago - Lasted about 11 hours
Official incident page

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Outage Details

We are currently experiencing delays in the generation of some Dashboard exports. Our technical teams are working to resolve this issue so that these exports may be sent as soon as possible. We apologise for any inconvenience caused.

Affected customers - All customers
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 03/03/2025 08:01PM

The issue has been resolved and all exports have been sent.

IDENTIFIED 9 days ago - at 03/03/2025 02:25PM

We have fixed the issue. We are now working on sending exports.

INVESTIGATING 9 days ago - at 03/03/2025 08:39AM

We are currently experiencing delays in the generation of some Dashboard exports.
Our technical teams are working to resolve this issue so that these exports may be sent as soon as possible.
We apologise for any inconvenience caused.

Affected customers - All customers

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