Outage in Piano Software
[Piano Analytics] Data Ingestion Issue
Resolved MajorIncident Report
We are currently experiencing a production incident on Piano Analytics products. A major incident is currently ongoing with our cloud provider in the EU regions, impacting both streaming data ingestion and data consolidation processes. Our data collection and processing are not impacted.
The issue started at approximately 03:30 UTC on December 16, 2025, and is still ongoing at this time on their side.
Please excuse us for any inconvenience caused.
Components affected
Piano Software Piano Analytics Data Processing - DeltaNeed to monitor Piano Software outages?
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 12/17/2025 09:23AM
The issue has been resolved and all (Piano Analytics) tools and interfaces are fully available.
Some data still needs to be sent for some specific customers, but we will communicate with them directly.
IDENTIFIED
24 days ago - at 12/16/2025 10:40AM
Our provider's service has been partially restored.
Our teams are now actively working on completing the recovery on our side, including relaunching data loads and catching up on delayed processing.
INVESTIGATING
24 days ago - at 12/16/2025 08:54AM
We are continuing to investigate this issue.
INVESTIGATING
24 days ago - at 12/16/2025 06:35AM
We are currently experiencing a production incident on Piano Analytics products. A major incident is currently ongoing with our cloud provider in the EU regions, impacting both streaming data ingestion and data consolidation processes. Our data collection and processing are not impacted.
The issue started at approximately 03:30 UTC on December 16, 2025, and is still ongoing at this time on their side.
Please excuse us for any inconvenience caused.
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