Outage in Piano Software
Elevated API Errors
Resolved MajorIncident Report
Piano platform is experiencing an elevated level of API errors. Our engineers are currently looking into the issue.
Components affected
Piano Software API Endpoints - US - api.piano.io Piano Software Composer Experience Execution - US Piano Software Publisher Dashboard - US - https://dashboard.piano.io Piano Software VX Checkout - US - buy.piano.ioNeed to monitor Piano Software outages?
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 12/24/2025 09:44PM
The incident has been resolved.
MONITORING
4 days ago - at 12/24/2025 02:53PM
A fix has been implemented, and we're monitoring its results
IDENTIFIED
4 days ago - at 12/24/2025 02:43PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
4 days ago - at 12/24/2025 02:21PM
Piano platform is experiencing an elevated level of API errors. Our engineers are currently looking into the issue.
Latest Piano Software outages
[Piano Analytics] Data Ingestion Issue - 12 days ago
Piano service disruption due to Cloudflare outage - 23 days ago
CXense - Delays in ingestion of user profile updates - 24 days ago
[Piano Content] Crawling delay - 26 days ago
Piano Insight is experience a production incident - about 1 month ago
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