DPD - problems creating a shipment

We are closing this incident for now.

The issue has been investigated together with X-Interactive and DPD. At this time, approximately 75% of DPD label creation requests are successful. DPD is still investigating the remaining failures and plans to add additional logging this week to determine the root cause.

Based on the current information, we expect this situation to continue for the coming days. If you continue to experience problems creating DPD labels, please contact DPD directly. In many cases, retrying the label creation is successful.

We will reopen this incident if there are any significant developments.

DPD is still investigating the issue, there is currently no estimated time for when the issue will be resolved.

Users can experience problems while creating a DPD shipping label. We've contacted DPD, they have confirmed they are aware of the issue and are looking for a solution.