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Outage in Pieces

Sign-in and billing experiencing issues

Resolved Minor
September 18, 2026 - Started 17 days ago - Lasted 33 minutes

Incident Report

What you may experience: • Unable to sign in to Pieces products • Password resets and account recovery may be unavailable • Unable to view or update billing information • Subscription changes and plan upgrades may not process • Payment method updates unavailable Cross-system impact: Sign-in is affected across all Pieces products. What still works: • Already signed-in sessions should continue working • On-device AI features continue to work normally • All locally saved snippets, conversations, and data are accessible • All Pieces features continue to work normally • Your current subscription remains active Our team is actively investigating and will provide updates as more information becomes available.

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INVESTIGATING 17 days ago - at 09/19/2026 03:49AM

What you may experience:

• Unable to sign in to Pieces products
• Password resets and account recovery may be unavailable
• Unable to view or update billing information
• Subscription changes and plan upgrades may not process
• Payment method updates unavailable

Cross-system impact: Sign-in is affected across all Pieces products.

What still works:

• Already signed-in sessions should continue working
• On-device AI features continue to work normally
• All locally saved snippets, conversations, and data are accessible
• All Pieces features continue to work normally
• Your current subscription remains active

Our team is actively investigating and will provide updates as more information becomes available.

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

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