Outage in Pike13

Reporting delays

Resolved Minor
July 09, 2025 - Started 4 days ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating an issue with reporting data not being updated.
Components affected
Pike13 Reporting
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 07/11/2025 04:01AM

Reporting data latency has returned to normal.

MONITORING 3 days ago - at 07/10/2025 10:00PM

Reporting data is now loaded up through today (July 10) 1:15pm EDT. Nearly caught up now.

MONITORING 3 days ago - at 07/10/2025 06:21PM

Reporting data is now loaded up through end of day July 9 EDT.

MONITORING 3 days ago - at 07/10/2025 01:08PM

Reporting data is now loaded up to July 9 6:15pm EDT. Still a ways to go.

MONITORING 3 days ago - at 07/10/2025 03:53AM

Latency is dropping more rapidly. The system has now moved on to processing data from today (July 9).

MONITORING 4 days ago - at 07/09/2025 11:54PM

Reporting data is now loaded up to 6:20pm EDT yesterday (July 8). Slow going as it churns through peak-time data.

MONITORING 4 days ago - at 07/09/2025 08:13PM

Reporting data is now loaded up to 4:30pm EDT yesterday (July 8). It still needs to process the remainder of July 8, and of course catch up on July 9.

MONITORING 4 days ago - at 07/09/2025 06:26PM

Latency continues to decrease slowly as the system processes all of the data from yesterday. It will decrease more rapidly once all of the data from peak activity hours yesterday has been processed. We still expect reporting to be fully caught up to normal latency by the end of the day today.

INVESTIGATING 4 days ago - at 07/09/2025 04:32PM

Data latency in reporting continues to slowly decrease. We are constantly monitoring the situation and will update this page at least once every four hours with the current latency until reporting data reaches expected parameters. We expect full resolution by end of day today.

INVESTIGATING 4 days ago - at 07/09/2025 03:49PM

Reporting latency is currently approximately 24 hours behind.

INVESTIGATING 4 days ago - at 07/09/2025 03:40PM

The issue has been resolved. Replication is catching up. Stay tuned here for updates on latency reduction until fully caught up.

INVESTIGATING 4 days ago - at 07/09/2025 02:02PM

We are currently investigating an issue with reporting data not being updated.

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