Outage in Pinax
Network connectivitiy issues
Resolved Major
September 10, 2026 - Started 7 days ago
- Lasted about 5 hours
Incident Report
We are investigating network connectivity issues on various systems.
Components affected
Pinax Cloud Backend - Authenticator Pinax Token API - REST API Pinax Token API - MCP Pinax Token API - Live Sink Pinax Arbitrum One Mainnet Pinax Avalanche C-Chain Pinax Base Chain Pinax BNB Smart Chain Mainnet Pinax Ethereum Mainnet Pinax OP Mainnet Pinax Polygon Mainnet Pinax Solana Mainnet Pinax Unichain Mainnet Pinax Blobs - API Pinax Ethereum Consensus Layer Pinax Ethereum Hoodi Consensus Layer Pinax Ethereum Sepolia Consensus Layer Pinax Gnosis Consensus Layer Pinax Blobs - Live Sink Pinax Ethereum Consensus Layer Pinax Ethereum Hoodi Consensus Layer Pinax Ethereum Sepolia Consensus Layer Pinax Gnosis Consensus Layer Pinax Substreams - Foundational Modules Pinax Solana Mainnet Pinax EOS Mainnet Pinax EOS Jungle4 Testnet Pinax WAX Mainnet Pinax Firehose Pinax Arbitrum One Mainnet Pinax Arbitrum Sepolia Testnet Pinax Avalanche C-Chain Pinax Base Chain Pinax Base Sepolia Testnet Pinax Bitcoin Mainnet Pinax Blast Mainnet Pinax BNB Smart Chain Mainnet Pinax BNB Smart Chain Chapel Testnet Pinax Celo Mainnet Pinax Ethereum Mainnet Pinax Ethereum Sepolia Testnet Pinax Ethereum Consensus Layer Pinax Ethereum Sepolia Consensus Layer Pinax Ethereum Hoodi Testnet Pinax Gnosis Consensus Layer Pinax HyperEVM Mainnet Pinax Linea Mainnet Pinax OP Mainnet Pinax OP Sepolia Testnet Pinax Polygon Mainnet Pinax Polygon Amoy Testnet Pinax Solana Mainnet Pinax Solana Devnet Pinax Soneium Mainnet Pinax Soneium Minato Testnet Pinax Unichain Mainnet Pinax Unichain Sepolia Testnet Pinax Vaulta Mainnet Pinax Vaulta Jungle4 Testnet Pinax WAX Mainnet Pinax WAX Testnet Pinax Zora NetworkTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
7 days ago - at 09/10/2026 02:45PM
The live sinks for the REST API (Token API) continue to recover.
MONITORING
7 days ago - at 09/10/2026 02:25PM
Services are all coming back online. Please report if you are seeing issues other than the REST API (Token API) processing delay.s
IDENTIFIED
7 days ago - at 09/10/2026 01:55PM
Services continue to recover.
INVESTIGATING
7 days ago - at 09/10/2026 01:33PM
Heat in the datacentre is still elevated, so servers are being returned to service in a way that doesn't further impact the overall heat. This is impacting the time of the recovery.
INVESTIGATING
7 days ago - at 09/10/2026 01:22PM
We are working on restoring impacted services.
INVESTIGATING
7 days ago - at 09/10/2026 12:55PM
Datacentre temperature is coming down, we are slowly resuming all impacted services.
INVESTIGATING
7 days ago - at 09/10/2026 12:42PM
Account updates are currently unavailable.
INVESTIGATING
7 days ago - at 09/10/2026 12:36PM
Datacentre cooling system is coming back online. When the temperature stabilizes we will resume the impacted services.
INVESTIGATING
7 days ago - at 09/10/2026 12:33PM
In addition to the REST API, Blobs API is also impacted.
INVESTIGATING
7 days ago - at 09/10/2026 12:28PM
The REST API (Token API) is unhealthy due to the ongoing datacentre heat issues.
INVESTIGATING
7 days ago - at 09/10/2026 12:20PM
The datacentre team is working on the cooling issue. Meanwhile we're shifting traffic away from the impacted datacentre to reduce heat load.
INVESTIGATING
7 days ago - at 09/10/2026 11:39AM
There is a cooling issue in one of the datacentres that is under investigation.
INVESTIGATING
7 days ago - at 09/10/2026 11:18AM
We are investigating network connectivity issues on various systems.
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