Outage in Pineapple Network

9 Lawson Street, Southport, 4215 Queensland

Resolved Minor

May 11, 2026 - Started about 9 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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Latest Updates ( sorted recent to last )

RESOLVED about 6 hours ago - at 05/12/2026 02:09AM

The electrical maintenance at the building has been completed. The services are back online.

IDENTIFIED about 8 hours ago - at 05/12/2026 12:43AM

Ongoing Electrical maintenance within the building caused a loss of power to network devices. The service will be back online once the maintenance is complete.

INVESTIGATING about 9 hours ago - at 05/11/2026 11:54PM

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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