PingOne Service Interruption

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue. Directory operations in affected PingOne environments (those created in North America since April 11th 20:30 UTC) may show increased latency until this incident is resolved.

We are continuing to investigate this issue. Traffic to affected PingOne environments (those created in North America since April 11th 20:30 UTC) may show increased latency until this incident is resolved.

Monitoring systems have detected an issue with our PingOne Services in the North America geography (.com).

* Only PingOne environments created in the NA geography since April 11th 20:30 UTC are affected
* All other geographies are operating normally.
* Any environments in NA created before April 11th 20:30 UTC are unaffected

The Site Reliability Engineering team has been notified and is currently working the issue. We will update this message when the incident has been identified. Automated monitoring systems will update affected components and will resolve operational status as systems recover.

For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.