Outage in Ping Identity

Pingid-eu-authenticator experiencing high load

Major
September 22, 2025 - Started about 2 hours ago
Official incident page

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Outage Details

Pingid-eu-authenticator experiencing high load
Components affected
Ping Identity PingID Authenticator - Europe (.eu)
Latest Updates ( sorted recent to last )
MONITORING 11 minutes ago - at 09/22/2025 08:25AM

Fix is implemented, and the traffic to PingID Authenticator is returning to normal. We are not seeing any error rates.

IDENTIFIED 23 minutes ago - at 09/22/2025 08:13AM

We are continuing to work on a fix for this issue. Failing over to eu-west-1 from eu-central-1

IDENTIFIED 40 minutes ago - at 09/22/2025 07:56AM

Traffic has reduced on the affected service, but the error rates are still high. We are going to refresh the services in order to purge the active errors.

IDENTIFIED about 2 hours ago - at 09/22/2025 06:43AM

Issue has been identified, and the pod replica of PingId Authenticator is increased

INVESTIGATING about 2 hours ago - at 09/22/2025 06:39AM

Pingid-eu-authenticator experiencing high load

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