Outage in Ping Identity
Pingid-eu-authenticator experiencing high load
Resolved MajorIncident Report
Pingid-eu-authenticator experiencing high load
Components affected
Ping Identity PingID Authenticator - Europe (.eu)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/22/2025 10:45AM
This incident has been resolved.
MONITORING
7 months ago - at 09/22/2025 10:07AM
We are continuing to monitor for any further issues.
MONITORING
7 months ago - at 09/22/2025 08:25AM
Fix is implemented, and the traffic to PingID Authenticator is returning to normal. We are not seeing any error rates.
IDENTIFIED
7 months ago - at 09/22/2025 08:13AM
We are continuing to work on a fix for this issue. Failing over to eu-west-1 from eu-central-1
IDENTIFIED
7 months ago - at 09/22/2025 07:56AM
Traffic has reduced on the affected service, but the error rates are still high. We are going to refresh the services in order to purge the active errors.
IDENTIFIED
7 months ago - at 09/22/2025 06:43AM
Issue has been identified, and the pod replica of PingId Authenticator is increased
INVESTIGATING
7 months ago - at 09/22/2025 06:39AM
Pingid-eu-authenticator experiencing high load
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