Outage in Ping Identity
PingOne directory service experience high un-caught exceptions
Resolved MinorIncident Report
Summary AI Generated
The PingOne directory service in the Europe region experienced a high number of uncaught exceptions, affecting the PingID Server for EU users. The issue was resolved by failing over customer traffic to another EU region and restarting the directory service in the affected region. The service was fully restored to operational status across both EU regions after 1.4 hours.
PingOne directory service experience high number of uncaught exceptions. We are investigating the issue
Components affected
Ping Identity PingID Server - Europe (.eu)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/28/2026 12:07PM
This incident has been resolved.
MONITORING
1 day ago - at 05/28/2026 11:43AM
PingOne directory service is now operational in both EU regions (Active/Active)
MONITORING
1 day ago - at 05/28/2026 11:05AM
Traffic failover completed in the other eu region; Restarting directory service in the failed eu region.
IDENTIFIED
1 day ago - at 05/28/2026 10:49AM
The issue was identified, and customer traffic is failed over to the other eu region
INVESTIGATING
1 day ago - at 05/28/2026 10:48AM
PingOne directory service experience high number of uncaught exceptions. We are investigating the issue
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