Outage in Ping Identity
PingOne Directory Service intermittent issue in the EU West
Resolved MinorIncident Report
Summary AI Generated
PingOne Directory Service experienced intermittent errors affecting write operations in the EU West region for a subset of users. The issue impacted users' ability to perform write operations to the directory service during the 29-minute incident. The problem was identified and resolved with a fix implementation, followed by monitoring to ensure stability.
We are currently investigating intermittent errors affecting write operations in PingOne Directory in the EU geography for a subset of users. The Incident Response Team has been notified and is currently working the issue. We will update this message when the incident has been identified.
For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 05/13/2026 02:05AM
This incident has been resolved
MONITORING
7 days ago - at 05/13/2026 01:41AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
7 days ago - at 05/13/2026 01:38AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
7 days ago - at 05/13/2026 01:35AM
We are currently investigating intermittent errors affecting write operations in PingOne Directory in the EU geography for a subset of users. The Incident Response Team has been notified and is currently working the issue. We will update this message when the incident has been identified.
For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
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