Outage in Ping Identity

PingOne SMS Delivery Issues

Resolved Minor
October 10, 2023 - Started about 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

PingOne & PingID North America is experiencing SMS delivery issues from our primary provider when using short codes. There is believed to be no customer impact since we have an automated failover to our secondary SMS provider in place.
Components affected
Ping Identity PingID Server - North America (.com) Ping Identity PingOne MFA - North America (.com) Ping Identity MFA API - North America (.com)
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/11/2023 12:01AM

This incident has been resolved.

MONITORING about 2 years ago - at 10/10/2023 11:38PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 10/10/2023 09:32PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 10/10/2023 08:51PM

We are investigating Admin Audit log errors regarding SMS delivery failures. At this time, we believe there is no customer impact.

INVESTIGATING about 2 years ago - at 10/10/2023 08:47PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 10/10/2023 08:31PM

PingOne & PingID North America is experiencing SMS delivery issues from our primary provider when using short codes. There is believed to be no customer impact since we have an automated failover to our secondary SMS provider in place.

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