Outage in Ping Identity
PingOne LDAP Gateway Intermittent Errors in North America
Resolved MinorIncident Report
We are currently investigating the issue that is affected a subset of customers.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 11/03/2025 09:43PM
A subset of customers are experiencing issues with their Gateways. If you suspect your Gateway is no longer functioning, the issue can be resolved via the PingOne Admin Console:
1. Login to the PingOne Admin Console
2. Go to Integrations > Gateways.
3. For each of the gateways, disable the gateway using the toggle button on the right hand side of the list, then re-enable it.
If you are still experiencing issues after performing this action, please open a Support case.
IDENTIFIED
6 months ago - at 11/03/2025 09:41PM
A subset of customers are experiencing issues with their Gateways. If you suspect your Gateway is no longer functioning, the issue can be resolved via the PingOne Admin Console:
1. Login to the PingOne Admin Console
2. Go to Integrations > Gateways.
3. For each of the gateways, disable the gateway using the toggle button on the right hand side of the list, then re-enable it.
If you are still experiencing issues after performing this action, please open a Support case.
IDENTIFIED
6 months ago - at 11/03/2025 09:09PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
6 months ago - at 11/03/2025 08:47PM
We are currently investigating the issue that is affected a subset of customers.
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