Outage in Ping Identity

PingOne LDAP Gateway Intermittent Errors in North America

Resolved Minor
November 03, 2025 - Started 2 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating the issue that is affected a subset of customers.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 11/03/2025 09:43PM

A subset of customers are experiencing issues with their Gateways. If you suspect your Gateway is no longer functioning, the issue can be resolved via the PingOne Admin Console:

1. Login to the PingOne Admin Console
2. Go to Integrations > Gateways.
3. For each of the gateways, disable the gateway using the toggle button on the right hand side of the list, then re-enable it.

If you are still experiencing issues after performing this action, please open a Support case.

IDENTIFIED 2 days ago - at 11/03/2025 09:41PM

A subset of customers are experiencing issues with their Gateways. If you suspect your Gateway is no longer functioning, the issue can be resolved via the PingOne Admin Console:

1. Login to the PingOne Admin Console
2. Go to Integrations > Gateways.
3. For each of the gateways, disable the gateway using the toggle button on the right hand side of the list, then re-enable it.

If you are still experiencing issues after performing this action, please open a Support case.

IDENTIFIED 2 days ago - at 11/03/2025 09:09PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 days ago - at 11/03/2025 08:47PM

We are currently investigating the issue that is affected a subset of customers.

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