Outage in Ping Identity

PingOne Verify service HTTP 500 error

Resolved Major
December 18, 2024 - Started 20 days ago - Lasted 27 minutes
Official incident page

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Outage Details

PingOne Verify service uses a vendor service that is returning 500 error that is impacting several customers in the North America region. Team has contacted the vendor and our Team is investigating the cause of issue.
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 12/18/2024 05:12PM

No issues observed for the last 10-mins. Resolving this status.

MONITORING 20 days ago - at 12/18/2024 05:01PM

The vendor is taking action on the issue and we are monitoring the resolution.

INVESTIGATING 20 days ago - at 12/18/2024 04:47PM

PingOne Verify service uses a vendor service that is returning 500 error that is impacting several customers in the North America region.
Team has contacted the vendor and our Team is investigating the cause of issue.

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