Outage in PingPlotter

Agent service connectivity issue

Resolved Minor
April 02, 2025 - Started 7 months ago - Lasted about 6 hours

Incident Report

We have identified and fixed a connectivity issue with the web gateway for the agent service. Agents were unavailable for new sessions, and appeared offline. After fixing the connectivity issues, agents reconnected, and synced collected data. Some agents appear to have had issues syncing target data collected while offline, this is indicated by a gray period on the timeline graph of targets (no data) starting around 2025-04-02 06:46 AM (UTC) until recovery at around 2025-04-02 11:06 AM UTC. We are monitoring and investigating data sync issues.
Components affected
PingPlotter CloudConnect and Agent handling PingPlotter Backend Data Collection PingPlotter Web Interface API PingPlotter Identity / Login

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Latest Updates ( sorted recent to last )
MONITORING 7 months ago - at 04/02/2025 06:46AM

We have identified and fixed a connectivity issue with the web gateway for the agent service. Agents were unavailable for new sessions, and appeared offline. After fixing the connectivity issues, agents reconnected, and synced collected data. Some agents appear to have had issues syncing target data collected while offline, this is indicated by a gray period on the timeline graph of targets (no data) starting around 2025-04-02 06:46 AM (UTC) until recovery at around 2025-04-02 11:06 AM UTC. We are monitoring and investigating data sync issues.

Latest PingPlotter outages

Agent Installer Downloads Failing - about 1 month ago
Identity / Login isn't accessible at the moment (automated) - about 1 month ago
Identity / Login isn't accessible at the moment (automated) - about 1 month ago
Identity / Login isn't accessible at the moment (automated) - 6 months ago
We're experiencing some increased load that's slightly delaying inbound data from agents. - 6 months ago

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