Outage in PingPlotter
Agent service connectivity issue
Resolved Minor
April 02, 2025 - Started about 1 year ago
- Lasted about 6 hours
Incident Report
We have identified and fixed a connectivity issue with the web gateway for the agent service. Agents were unavailable for new sessions, and appeared offline. After fixing the connectivity issues, agents reconnected, and synced collected data. Some agents appear to have had issues syncing target data collected while offline, this is indicated by a gray period on the timeline graph of targets (no data) starting around 2025-04-02 06:46 AM (UTC) until recovery at around 2025-04-02 11:06 AM UTC. We are monitoring and investigating data sync issues.
Components affected
PingPlotter CloudConnect and Agent handling PingPlotter Backend Data Collection PingPlotter Web Interface API PingPlotter Identity / LoginTrusted by 1000+ teams
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MONITORING
about 1 year ago - at 04/02/2025 06:46AM
We have identified and fixed a connectivity issue with the web gateway for the agent service. Agents were unavailable for new sessions, and appeared offline. After fixing the connectivity issues, agents reconnected, and synced collected data. Some agents appear to have had issues syncing target data collected while offline, this is indicated by a gray period on the timeline graph of targets (no data) starting around 2025-04-02 06:46 AM (UTC) until recovery at around 2025-04-02 11:06 AM UTC. We are monitoring and investigating data sync issues.
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Agent Service isn't accessible at the moment (automated) - 5 months ago
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