Outage in Pipefy

Some users are currently unable to send/receive emails ( Spam flagged)

Resolved Minor
March 02, 2023 - Started almost 2 years ago - Lasted 3 days
Official incident page

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Outage Details

Some emails are currently being flagged as spam on certain email providers. We are already in contact with said providers to remove the flag from our domains.
Components affected
Pipefy Email messaging
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/05/2023 07:19PM

We just received the last confirmation that our domains have been rectified.

IDENTIFIED almost 2 years ago - at 03/03/2023 05:01PM

We are still in contact with every external reputation list organization to rectify our domain's reputation. This process takes time and its effect is not immediate as our domain still needs to build its reputation back to not be marked by email providers as suspicious.
We are also scanning reputation organizations that have us on the neutral status and contacting them to get ourselves in their allowlist/trust list.
While those actions take effect, we recommend for customers impacted to allowlist Pipefy in their rules.

IDENTIFIED almost 2 years ago - at 03/03/2023 02:34PM

We are still in contact with external email providers to remove the spam flag from our domains.

IDENTIFIED almost 2 years ago - at 03/02/2023 08:41PM

We have been able to apply the necessary actions to remove our domain from the providers' list and are validating if the external updates were effective.

IDENTIFIED almost 2 years ago - at 03/02/2023 03:33PM

We are in contact with said providers to remove the flag from our domains.

IDENTIFIED almost 2 years ago - at 03/02/2023 02:29PM

Some emails are currently being flagged as spam on certain email providers. We are already in contact with said providers to remove the flag from our domains.

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