Outage in Pipefy

Some users are currently unable to send emails ( Spam flagged)

Resolved Minor
March 06, 2023 - Started almost 2 years ago - Lasted 2 days
Official incident page

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Outage Details

We are in contact again with every external reputation list organization to rectify our domain's reputation. This process takes time and its effect is not immediate as our domain still needs to build its reputation back to not be marked by email providers as suspicious. We are also scanning reputation organizations that have us on the neutral status and contacting them to get ourselves in their allowlist/trust list. While those actions take effect, we recommend for customers impacted to allowlist Pipefy in their rules and not reply emails flagged as spam, first select "not a spam" and then create a new email thread to reply to the original email
Components affected
Pipefy Email messaging
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/08/2023 06:39PM

We received confirmation that our domains reputation is restabilished. We've also applied a change to expedite the replication of our domains reputation back to accepted levels and emails from our domain are no longer being marked as spam.
We have monitored the propagation of the fix and the feature is fully operational

MONITORING almost 2 years ago - at 03/07/2023 07:38PM

We received confirmation that our domains reputation is restabilished. We've also applied a change to expedite the replication of our domains reputation back to accepted levels and emails from our domain are no longer being marked as spam.
We're continuing to monitor the propagation of the fix to ensure the feature is fully operational

IDENTIFIED almost 2 years ago - at 03/06/2023 07:25PM

We are still contacting every external reputation list organization to rectify our domain's reputation. This process takes time and its effect is not immediate as our domain still needs to build its reputation back to not be marked by email providers as suspicious.
We are also scanning reputation organizations that have us on the neutral status and contacting them to get ourselves in their allowlist/trust list.
While those actions take effect, we recommend that customers impacted to allowlist Pipefy in their rules and not reply to emails flagged as spam, first select "not a spam" and then create a new email thread to respond to the original email

INVESTIGATING almost 2 years ago - at 03/06/2023 02:42PM

We are in contact again with every external reputation list organization to rectify our domain's reputation. This process takes time and its effect is not immediate as our domain still needs to build its reputation back to not be marked by email providers as suspicious.
We are also scanning reputation organizations that have us on the neutral status and contacting them to get ourselves in their allowlist/trust list.
While those actions take effect, we recommend for customers impacted to allowlist Pipefy in their rules and not reply emails flagged as spam, first select "not a spam" and then create a new email thread to reply to the original email

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