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Outage in Pipefy

SMTP configuration using Gmail is not working

Resolved Minor
March 19, 2024 - Started almost 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

Customers with a custom SMTP configured with Gmail are unable to send emails. We are analyzing to identify and correct the error as soon as possible
Components affected
Pipefy Email inbox

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/20/2024 01:06AM

The system instability on SMTPs with Gmail hosts has been fixed and the performance of the platform has been restored.
As soon as the investigation process is over, we’ll share further details about the causes.

INVESTIGATING almost 2 years ago - at 03/19/2024 11:21PM

Pipefy’s technical team is still investigating the causes of the SMTP configuration of Gmail degraded. A final diagnosis is still to be
established. We will bring new updates in about 6 hours from now.

INVESTIGATING almost 2 years ago - at 03/19/2024 10:23PM

We're continuing investigating to find the route cause of this issue.

INVESTIGATING almost 2 years ago - at 03/19/2024 09:46PM

We're still investigating to find the route cause of this issue.

INVESTIGATING almost 2 years ago - at 03/19/2024 09:14PM

We're remain investigating to find the route cause of this issue.

INVESTIGATING almost 2 years ago - at 03/19/2024 08:40PM

We're still investigating the cause

INVESTIGATING almost 2 years ago - at 03/19/2024 08:05PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 03/19/2024 06:46PM

Customers with a custom SMTP configured with Gmail are unable to send emails. We are analyzing to identify and correct the error as soon as possible

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