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Outage in Pipefy

Filters are not working properly

Resolved Minor
September 24, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

When we filter for data inside Pipefy, it might not come as expected. We are looking for the root cause.
Components affected
Pipefy Filters

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/24/2024 03:53PM

Filters are back to normal now. The actions we took did solve the issue, but the root cause is yet to be found. We'll post more about the root cause in the post-mortem.

INVESTIGATING over 1 year ago - at 09/24/2024 03:34PM

There was a high load in a queue that manages updates in card attributes (e.g.: title, current phase and labels), and this load led to a delay in the processing of data inside the queue. Even though it is decreasing now, we are investigating the genesis of this event.

IDENTIFIED over 1 year ago - at 09/24/2024 03:11PM

For more context on the issue: when we apply a filter, matching cards are not being displayed. There are no pop-up error messages, but the expected results aren't show.

IDENTIFIED over 1 year ago - at 09/24/2024 03:00PM

When we filter for data inside Pipefy, it might not come as expected. We are looking for the root cause.

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