Outage in Pirate Ship

UPS account creation issues

Resolved Major

November 24, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We're aware of issues purchasing UPS labels in case you have not shipped with UPS before or not recently. You may be unable to continue on the terms & conditions dialog that pops up when buying a label while the the issue remains. Our crew is doing everything then can to get it shipshape again. We'll keep you updated here. Sorry for the trouble Captain!

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/25/2025 12:46AM

This incident has been resolved.

MONITORING 3 months ago - at 11/25/2025 12:35AM

Customers should be able to proceed accepting the UPS terms and conditions screen again and be able to purchase labels. We are continuing to monitor the endpoint to make sure everything is running smoothly!

IDENTIFIED 3 months ago - at 11/24/2025 11:23PM

Latest Pirate Ship outages

Intercom Service Outage (Customer Support) - about 1 month ago

Pirate Ship Website is down - 3 months ago

Intermittent Availability Issues - 3 months ago

Emails Delayed - 6 months ago

UPS API Outage - about 1 year ago

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