Outage in Placetel

Network disruption

Resolved Major
June 21, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We currently have networking problems in one of our data centers. This affects telephony services for some of our customers. The issue is identified and we're working on a fix. We're deeply sorry for any inconveniences.
Components affected
Placetel Internet Connectivity Placetel Microsoft Teams integration Placetel 3rd Party Integration Placetel API Placetel Customer Self Service Portal Placetel Basic Telephony Placetel Basic Telephony Placetel Partner Portal Placetel Call encryption Placetel Fax System Placetel Call Recording Placetel Voicemail Placetel Fax system Placetel Notifications Placetel Voicemail Placetel Provisioning Placetel Conferencing Placetel Devices Placetel Messaging Placetel Notifications Placetel Provisioninig Placetel Meetings Placetel Devices Placetel 3rd Party Integration Placetel MOBILE
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 06/21/2023 11:58AM

This incident has been resolved.

MONITORING almost 2 years ago - at 06/21/2023 10:39AM

The issue is resolved. We're still monitoring the situation.

IDENTIFIED almost 2 years ago - at 06/21/2023 10:26AM

Wir haben derzeit Netzwerkprobleme in einem unserer Rechenzentren. Dies beeinträchtigt die Telefoniedienste für einige unserer Kunden.
Das Problem ist identifiziert und wir arbeiten an einer Lösung. Durch diese Störung ist auch unsere Hotline zeitweise nicht zu erreichen. Wir entschuldigen uns für die Unannehmlichkeiten.

IDENTIFIED almost 2 years ago - at 06/21/2023 10:23AM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 06/21/2023 09:55AM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 06/21/2023 09:53AM

We currently have networking problems in one of our data centers. This affects telephony services for some of our customers.
The issue is identified and we're working on a fix. We're deeply sorry for any inconveniences.

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Issues with upstream carrier - about 1 year ago

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