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Outage in Placetel

Placetel AI – Issue with AI Assistant Call Forwarding

Resolved Major
April 14, 2026 - Started 2 days ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating an issue affecting call forwarding functionality within Placetel AI Assistants. Some users may experience problems with forwarding behavior when using AI Assistants. We will provide further updates as our investigation progresses.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 04/14/2026 02:43PM

This incident has been resolved.

IDENTIFIED 2 days ago - at 04/14/2026 10:11AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 days ago - at 04/14/2026 09:45AM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 04/14/2026 09:45AM

We are currently investigating an issue affecting call forwarding functionality within Placetel AI Assistants. Some users may experience problems with forwarding behavior when using AI Assistants. We will provide further updates as our investigation progresses.

Latest Placetel outages

Webex Login Disruption - about 1 year ago
Telephony disruption - over 1 year ago
Outbound/Inbound Calls - almost 2 years ago

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