Outage in Plain
Degraded AI thread processing
Resolved Minor
September 16, 2026 - Started 3 days ago
- Lasted 35 minutes
Incident Report
We're currently investigating degraded performance in AI powered thread processing. If you have AI features enabled, you may see delays or missed updates to:
• AI generated thread descriptions and categories
• AI label assignment
• AI priority setting
• AI title updates
• Autoresponder replies (some threads may not receive an automatic response)
Core messaging, thread creation, and manual actions are unaffected. We've identified the cause and are working on a fix. We'll post another update shortly.
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Latest Updates ( sorted recent to last )
IDENTIFIED
3 days ago - at 09/16/2026 10:39AM
We've identified the cause of the degraded AI thread processing and are working on a fix. If you have AI features enabled, some threads may still see delays or missed updates to AI generated descriptions/categories, label assignment, priority setting, title updates, and autoresponder replies.
Core messaging, thread creation, and manual actions remain unaffected. We'll update this page once the fix is deployed.
INVESTIGATING
3 days ago - at 09/16/2026 10:33AM
We're currently investigating degraded performance in AI powered thread processing. If you have AI features enabled, you may see delays or missed updates to:
• AI generated thread descriptions and categories
• AI label assignment
• AI priority setting
• AI title updates
• Autoresponder replies (some threads may not receive an automatic response)
Core messaging, thread creation, and manual actions are unaffected. We've identified the cause and are working on a fix. We'll post another update shortly.
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