Outage in Planet DDS

Denticon & Cloud 9 - Partner Service (DentalXChange) Service Disruption Impacting Claim Handling

Resolved Minor

February 04, 2026 - Started 10 days ago - Lasted about 1 hour
Official incident page

Incident Report

We’re currently experiencing service disruption with our partner service DentalXChange which is impacting Claim Handling functionality in both Denticon and Cloud 9 products. There is no work around at the moment - we are closely monitoring DentalXChange status while they restore functionality. We apologize for any disruption or inconvenience caused.

Components affected

Planet DDS Eligibility and Claims (DentalXchange) Planet DDS Eligibility & Claims

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Latest Updates ( sorted recent to last )

RESOLVED 10 days ago - at 02/04/2026 07:30PM

This incident has been resolved.

MONITORING 10 days ago - at 02/04/2026 07:24PM

Our internal testing has validated this fix and we believe full functionality has now been restored. We will continue to monitor closely.

IDENTIFIED 10 days ago - at 02/04/2026 07:01PM

DentalXChange are reporting that a fix has been applied - we are in the process of validating the fix.

IDENTIFIED 10 days ago - at 02/04/2026 06:48PM

Latest Planet DDS outages

[XVWeb] - Slowness to Load Images- Service Performance Degraded - about 1 month ago

Denticon - Partner Service Degraded Impacting Claim Validation & Submission (DentalXChange) - 2 months ago

Cloud 9 and Denticon - Eligibility and Claims Performance Degradation - 2 months ago

www.planetdds.com - Service Outage - 2 months ago

Denticon - Edit Patient UI- Service Performance Degraded - 3 months ago

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