Outage in Planet DDS
Degraded Performance - Claims Validation and Transmission to DentalXChange
Resolved MinorIncident Report
DentalXChange is experiencing degraded performance and/or an outage. Our user impact is the inability to validate and transmit claims in both Cloud 9 and Denticon. We are monitoring and updates will be provided.
Components affected
Planet DDS Eligibility and Claims (DentalXchange) Planet DDS Eligibility & ClaimsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 05/18/2026 07:35PM
We are seeing signs of recovery from the DentalXChange outage. We will continue to monitor, but this incident is getting marked resolved.
MONITORING
22 days ago - at 05/18/2026 06:33PM
DentalChange is reporting that a fix has been implemented. We are monitoring the status for full restoration of services.
INVESTIGATING
22 days ago - at 05/18/2026 05:48PM
DentalXChange is experiencing degraded performance and/or an outage. Our user impact is the inability to validate and transmit claims in both Cloud 9 and Denticon. We are monitoring and updates will be provided.
Latest Planet DDS outages
Incomplete Data Share - 6 days ago
Denticon - Azure Data Share Processing Delay - 14 days ago
Cloud 9 - Degraded Peformance - 15 days ago
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