Outage in Planet DDS
DentalXChange - Partner Service Incident Impacting Denticon & Cloud 9
Resolved MajorIncident Report
Summary AI Generated
A DentalXChange partner outage lasting approximately 2.2 hours impacted Claims and Attachments workflows in Denticon and Cloud 9, preventing users from transmitting claims, uploading attachments, and processing pre-authorization submissions. During recovery, a secondary performance degradation caused general slowness before full resolution. The incident was resolved after DentalXChange restored their systems.
We are aware that our partners, DentalXChange are undergoing an incident, this is impacting Claims and Attachments workflows.
During this outage Customers may be unable to transmit claims, upload claim attachments, or process pre-auth transmissions/attachments through DentalXChange.
No workaround is available while the vendor investigates, We are tracking this issue for resolution.
Components affected
Planet DDS Eligibility and Claims (DentalXchange) Planet DDS Eligibility & ClaimsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 09/28/2026 05:42PM
This incident has been resolved.
MONITORING
8 days ago - at 09/28/2026 04:58PM
DentalXChange have advised that the original issue should now be restored, they have however advised us that they are now also suffering a general performance issue which may result in general slowness.
We again continue to monitor this event.
IDENTIFIED
8 days ago - at 09/28/2026 04:43PM
No updates have been shared by our partners, we continue to monitor.
INVESTIGATING
8 days ago - at 09/28/2026 03:36PM
We are continuing to investigate this issue.
INVESTIGATING
8 days ago - at 09/28/2026 03:35PM
We are aware that our partners, DentalXChange are undergoing an incident, this is impacting Claims and Attachments workflows.
During this outage Customers may be unable to transmit claims, upload claim attachments, or process pre-auth transmissions/attachments through DentalXChange.
No workaround is available while the vendor investigates, We are tracking this issue for resolution.
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