Outage in Planet DDS
Denticon - Patient details slow to update on screen
Resolved MinorIncident Report
Summary AI Generated
**Planet DDS (Denticon) – Patient Details Slow to Update** A minor incident lasting approximately 1.8 hours caused patient details to load slowly when navigating between patient records in Denticon. The issue was identified and resolved, with affected users required to log out and back into the platform to restore normal functionality.
We are aware of an issue where displayed Patient details are slow to update on screen while moving between Patients.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/02/2026 04:55PM
We have identified and resolved the Issue. Impacted users should relog into the platform.
INVESTIGATING
4 days ago - at 10/02/2026 03:14PM
We are aware of an issue where displayed Patient details are slow to update on screen while moving between Patients.
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