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Outage in PlanetScale

Insights metrics underreporting

Resolved Minor
July 20, 2026 - Started 5 days ago - Lasted about 21 hours

Incident Report

Insights metrics are underreporting for Postgres and Vitess databases. Database traffic and connectivity are unaffected. We are actively investigating the Insights issue.

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Latest Updates ( sorted recent to last )
MONITORING 4 days ago - at 07/20/2026 10:06PM

Query Insights is gradually recovering across all Postgres development branches.

IDENTIFIED 4 days ago - at 07/20/2026 09:32PM

Query Insights is recovered across all branches except for Postgres development branches, where recovery is happening gradually. We are working to accelerate recovery of Query Insights Postgres development branches.

IDENTIFIED 4 days ago - at 07/20/2026 08:37PM

We are seeing recovery of Query Insights across all branches, except for Postgres development branches which where we disabled Query Insights to relieve pressure on an overloaded component. We are working to restore Query Insights to development branches as quickly as possible.

IDENTIFIED 4 days ago - at 07/20/2026 08:02PM

We have temporarily disabled Query Insights in Postgres development branches to relieve an overloaded component in the Query Insights processing pipeline. We are working to restore Query Insights to all branches as quickly as possible.

IDENTIFIED 4 days ago - at 07/20/2026 07:31PM

We are continuing to work towards remediation.

IDENTIFIED 5 days ago - at 07/20/2026 07:00PM

We have identified the cause of reduced Query Insights metrics reporting and are working on remediations.

INVESTIGATING 5 days ago - at 07/20/2026 06:29PM

Insights metrics are underreporting for Postgres and Vitess databases. Database traffic and connectivity are unaffected. We are actively investigating the Insights issue.

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