Outage in PlanGrid

ACC Admin Console

Resolved Minor
December 16, 2024 - Started 6 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating reports of customers experiencing an issue where members are not getting populated in new projects when created from project templates in Autodesk Construction Cloud (ACC) Admin Console. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 12/16/2024 04:25AM

After further review, no customer impact was identified. We apologize for any confusion caused by the previous notification.

INVESTIGATING 6 days ago - at 12/16/2024 03:57AM

We are continuing to investigate reports of customers experiencing an issue where members are not getting populated in new projects when created from project templates in Autodesk Construction Cloud (ACC) Admin Console. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 6 days ago - at 12/16/2024 02:58AM

We are continuing to investigate reports of customers experiencing an issue where members are not getting populated in new projects when created from project templates in Autodesk Construction Cloud (ACC) Admin Console. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 6 days ago - at 12/16/2024 01:57AM

We are investigating reports of customers experiencing an issue where members are not getting populated in new projects when created from project templates in Autodesk Construction Cloud (ACC) Admin Console. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.

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